Our 30-Day Money Back Guarantee: Why We Put Our Name Behind Every Install

When we started Landscape Lighting Guys in 2019, we knew we wanted to build the company differently. Not just with better fixtures or cleaner installs or more thoughtful designs. We wanted to build a company that homeowners could trust.

That sounds simple, but in the home service world, trust matters a lot. You're inviting someone onto your property and making an investment in your home. Plus, with landscape lighting, you're trusting someone to create something that doesn't come to life until the sun goes down.

So from the beginning, we decided to offer something that would show homeowners exactly how seriously we take that trust: a 30-day money back guarantee.

We want our clients to know that we stand behind everything we do: The design, the fixture selection, the placement, the installation, the nighttime adjustment and the overall experience. This business has never been about completing a transaction and moving on.

It's about the process. Walking a property, listening to what a homeowner wants, making thoughtful recommendations, installing the system with care, and then coming back after dark to make sure everything feels right. That same thoughtful approach guides all of our landscape lighting services, from design through installation and long-term support.

Because landscape lighting is not just about putting lights in the ground. It's about creating a feeling. It's the way your home looks when you pull into the driveway at night. The warmth around the front entry. The way trees, stonework, pathways and outdoor spaces suddenly have depth and presence. The difference between a home that disappears after dark and one that feels finished, welcoming and warm.

That's where the guarantee comes in.

If we install your lighting system and you are not happy, we are going to work with you to make it right. If something feels off, we'll adjust it. If the brightness, angle, warmth or layout is not creating the look you expected, we'll keep working until it does.

And if we cannot make it right? We will buy the system back.

We'll remove the fixtures, clean everything up, and refund the job – whether it's one light or the entire project. We don't want to keep a dime unless you are happy.

That might sound unusual, and honestly, that's part of the point.

But here's what I'm most proud of: since we started offering this guarantee in 2019, not a single customer has ever felt the need to use it. Not one.

That doesn't mean every project is perfect the second we finish. Lighting is a visual, personal thing. As such, sometimes we make small adjustments, come back after dark and tweak angles or reposition a fixture. That is part of the process. But no one has ever asked us to take everything out and refund the project.

In fact, a large percentage of our clients end up adding onto their systems over time. Once they live with the lighting, they see the value. A front yard project turns into backyard lighting. A few architectural accents turn into pathway lighting. Homeowners often become part of the design process themselves once they see what is possible. You can see examples of that transformation in our landscape lighting portfolio.

I think that happens because we are intentional from the beginning. We don't try to oversell. We only recommend lighting where we believe there is real value. Our job is to be your advocate: To educate you, guide you, and help you make the right decision for your home.

For homeowners nervous about making the investment, those questions are fair. What if I don't love it? What if it's too bright? That's exactly why the guarantee exists. It gives you confidence that you're not stuck with something you don't love. And it keeps us accountable.

At the end of the day, we are not just installing lights. We are building relationships. We want every client to know we are going to be there through the entire process, and that when they choose Landscape Lighting Guys, they are choosing a company that cares about the finished product as much as they do.

The guarantee exists not because we expect people to use it, but because we want them to know they could.